Terms and Conditions

UniLodge New Zealand – Terms & Conditions

Welcome to UniLodge! Please read these terms carefully before applying for accommodation. By applying, you agree to these terms. Keep a copy for your reference.

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You can jump to the section you need:

• Standard Terms & Conditions
• Application & Booking
• Contents Insurance
• No Visa, No Pay
• Property Terms & Conditions
• Cancellation Policy (Strata Buildings in Wellington, NZ)
• 2024 Canterbury Accommodation Scholarship
• Limited-Time Campaigns
• Resident Satisfaction Survey 2025

For Hot Offers, please view the individual terms and conditions listed with each offer.

 

Standard Terms & Conditions

These terms apply to all UniLodge properties in New Zealand. They cover individual and small group applications made:

• Online via our website
• In person at a UniLodge property
• Over the phone or email
• Through the UniLodge app
• Via an approved education agent
• Or any other method accepted by UniLodge

Applications are reviewed by our team to ensure applicants meet minimum requirements. UniLodge complies with the Human Rights Act 1993 and does not discriminate on the basis of:

• Age, sex, marital or parental status
• Pregnancy, sexual orientation, disabilities, or physical features
• Race, religion, political beliefs, or personal associations

Successful applicants will receive a Letter of Offer, detailing next steps and payments required to secure their accommodation.

 

Important Notes:

• All rooms are for single occupancy unless specified otherwise.
• Rates and fees on the website are indicative; the official rates in your Letter of Offer apply.
• Applicants under 18 must have parental or legal guardian consent.
• International students under 18 must apply to approved Under-18 properties only (listed on our website). Students under 17 are not accepted.
• Room type requests are not guaranteed; check your Letter of Offer carefully.
• To cancel a booking, email the property’s reservations team. Cancellation may incur a fee. Refer to your Letter of Offer for details.
• UniLodge may cancel your application if:
  • The information provided is false, or
  • You fail to comply with these Terms and Conditions

Contents Insurance

UniLodge offers optional Contents Insurance for residents.

• View the Product Disclosure Statement (PDS) and policy details here.
• To opt out, email insurance@unilodge.com.au with your full name, property, and room number.
• Duplication Warning: Check if your belongings are already covered by another insurance policy to avoid double coverage.

 

No Visa, No Pay Policy

We understand plans can change. If you are unable to obtain a student visa, UniLodge may allow cancellation without penalty.

Before your lease starts:

• Email the property within 24 hours of receiving your visa refusal notice, attaching the email from Immigration New Zealand.
• Your lease will be cancelled without penalty.

 

After your lease starts:

• Email the property within 24 hours of receiving your visa refusal notice, attaching the email from Immigration New Zealand.
• Your request to terminate your lease will be considered by the Property Manager.

Note: This policy applies to specific properties only. Please check with the property for eligibility.

 

Property Terms & Conditions

• All residents must comply with the rules and regulations of their property.
• Any breach may result in termination of your lease.

Cancellation Policy – Strata Buildings in Wellington, NZ

Once you have accepted a Letter of Offer, you are bound under the Residential Tenancies Act 1986.

 

Cancellation without penalty may be possible if:

• You do not meet the student status requirement
• You cannot legally enter New Zealand
• Border closures or restrictions prevent your entry

Flight delays may allow a postponed lease start date, subject to financial adjustment.

 

Cancellation with penalty occurs if:

• False or misleading information is provided
• Bond or rent in advance is unpaid
• Residential Tenancy Agreement is not signed
• Change of mind

Refunds are processed within 14 days.

 

2024 Canterbury Accommodation Scholarship

Scholarship terms are listed with the individual offer. Please check your Letter of Offer for details.

 

Limited-Time Campaigns

Terms for all campaigns are listed with the individual offer. Offers cannot be combined or exchanged for cash.

 

Resident Satisfaction Survey 2025

To qualify for property offers via the survey:

• You must be a current resident who completed the survey
• Offers are non-transferable and cannot be exchanged for cash
• UniLodge is not liable for any loss or damage resulting from claiming an offer, except as required by law

 

Contact & More Information

• Phone: +64 3 244 0991
• Email: info@unilodge.com.au
• Locations: Auckland | Wellington | Christchurch
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