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Terms and Conditions

Terms and Conditions

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Standard Terms & Conditions

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Application & Booking Terms and Conditions

The following terms and conditions apply to your application for accommodation with UniLodge Australia. Please review these terms carefully and print or save a copy for your reference. These terms and conditions apply to all individual and small group applications.

The application terms and conditions are provided in English only. If you do not understand any part of the application terms and conditions, please contact the property’s reservation team. If you choose to access the website from locations outside of Australia, you are responsible for complying with local laws.

  • The application terms and conditions relate to all UniLodge properties in Australia and New Zealand.
  • They apply to all individual and small group applications:
    1. online through our websites;
    2. in person at a UniLodge property;
    3. over the phone;
    4. via email;
    5. via App;
    6. via an educational agent;
    7. via any other method accepted and approved by UniLodge
  • All applications for accommodation will be reviewed by the property’s team to ensure applicants meet our minimum requirements. Applicants must be considered in accordance with the Equal Opportunity Act 1995. There must be no discrimination based on: age, sex, marital, parental or carer status, pregnancy, sexual orientation, disabilities, physical features, race, religious, political or industrial activities or beliefs or personal association with someone else who may be treated unfairly on the basis of any of the above.
  • Upon successful review, we will send you a Letter of Offer for accommodation. Your Letter of Offer will set out the next steps and any payments due that are required to accept your Offer and secure your accommodation with UniLodge.
  • All rooms and rates are for occupation by one (1) person only, unless specified otherwise such as twin share rooms for two (2) people.
  • Although we try to ensure the room rates and other costs published on our website are accurate, changes may sometimes occur and we will only be bound by the rates and costs set out in your Letter of Offer.
  • If you are under 18 years of age you must have consent of a parent or legal guardian when making an application.
  • If you are under 18 years of age when you are scheduled to move into your UniLodge accommodation, your application will only be accepted at an approved Under 18’s property as indicated on the UniLodge website.
  • If you are an International student and 17 years of age when you are scheduled to move into your UniLodge accommodation, you must seek permission from your University or College to reside at a UniLodge Property. You will be able to apply to only those properties that are approved to accommodate Under 18 students. These approved properties are listed on the UniLodge website. Please note we do not accept students younger than 17 years of age.
  • Whilst every endeavour is made to place you in the room nominated through the UniLodge website, UniLodge cannot guarantee you will be offered the room type requested. Please check your Letter of Offer carefully.
  • If you wish to cancel your online booking, please let us know in writing via email to the reservations team at UniLodge. Please note there may be a penalty to cancel. Please refer to the cancellation policy in your Letter of Offer.
  • We may at our discretion cancel your application for accommodation should any of the following occur:
    1. the information you provide as part of the application process is false; or
    2. you fail to comply with your obligations in the Booking Terms & Conditions.

 

UniLodge Contents Insurance

To view the UniLodge Contents Insurance Product Disclosure Statement and to understand the Financial Services and guiding best practice with you - Click here.

To view key facts about this Policy - Click here

If you do not wish to receive contents insurance, please email us at insurance@unilodge.com.ay with your full name, UniLodge location, and room number.

Duplication of Cover Warning: Please note that you should always check whether your belongings are covered under any other household contents insurance policy. This is important to avoid any unnecessary duplication of coverage.

 

No Visa, No Pay Policy

We totally understand that life doesn’t always go to plan, which is why we want to ensure that you have peace of mind when you book with UniLodge*.

Prior to my lease commencing?

If you were not successful in receiving a visa to study in Australia before the commencement of your lease start date, we ask that you complete the following actions:

A written email requesting cancellation, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. You will then be formally advised that your lease agreement will then be cancelled without penalty.

After the commencement of my lease?

If you are cancelling after the commencement of your lease date due to not receiving a visa to study in Australia we ask that you complete the following actions:

A written email notify that you wish to terminate your lease, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in Australia. The Property Manager will consider your request for the breaking of your lease and advise whether your request has been accepted.

*Terms and Conditions:

 

Cancellation Policy (Strata Building in Wellington, New Zealand)

Once you have entered into an offer and acceptance agreement with the owner, you are legally bound by the Residential Tenancies Act and deemed to be in a leasing arrangement.

We understand that from time-to-time issues can arise with your entry into New Zealand.

Cancellation without penalty is possible if:

  • you fail to meet student status requirement.
  • you fail to gain lawful entry into New Zealand.
  • you cannot enter New Zealand due to border closures or restrictions.

If you are unable to arrive on your selected date due to flight cancellations, we may be able to move your lease commencement date. Depending on the length of delay, there may be some financial penalties incurred. This is handled on a case-by-case basis. If your flight is delayed, please email the property directly.

Cancellation due to:

  • Providing false or misleading information during your application or booking process
  • Failure to pay your bond or rent in advance
  • Failure to sign the Residential Tenancy Agreement when required
  • A change of mind will result in a monetary penalty. This may include forfeiting some or all of your advance rental payment and/or bond payment and is negotiated on a case-by-case basis.

Please note any refundable fees will be processed within 14 days of finalisation of refund.

 

UniLodge Resident Satisfaction Survey 2025 - Terms & Conditions

  • Click here to view Terms and Conditions for individual property offers.
  • To be eligible for these property offers, you must be an existing resident of that UniLodge property who has completed the UniLodge Resident Satisfaction Survey 2025.
  • The offer cannot be claimed in conjunction with any other offer.
  • This offer cannot be transferred or exchanged for cash.
  • UniLodge will not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss), as a result of taking the prize, except for any liability which cannot be excluded by law.