Frequently Asked Questions

Monday to Friday 10am to 4pm (excl. public holidays).

We do not offer self-check-in after hours. The check-in must be completed within Reception hours. We recommend that you prearrange a hotel or alternative accommodation until you’re able to check-in during check-in hours.

Student Living Auckland does not provide pastoral care services, therefore the accommodation is not available to applicants under 18 years old.

You will receive an email notification once your parcel is delivered to the reception. Parcels can be collected from Reception between 10am to 12pm and 2pm to 4pm, Monday to Friday.

Unfortunately, we cannot accept bookings until your visa has been successfully obtained. Please ensure you have secured your visa before applying for accommodation.

The one-week deposit is fully refundable if the booking is cancelled more than 4 weeks before the check-in date. However, if the booking is cancelled within 4 weeks of the check-in date, the deposit becomes non-refundable.

Rental listings are listed on other rental websites and on UniLodge website. In order to apply for a place at Student Living Auckland, you can apply through the UniLodge Auckland website.

You will need to refer to the Student Living Auckland website or call/ email our customer service desk for an update on your application. 

You will need to refer to the Student Living Auckland website or call/email our customer service desk to update or change your application. 

At Student Living Auckland we have two adjacent buildings with a variety of studios to four-bedroom apartments available.

Your rent includes:

• Rent of your apartment
• Gas and water usage
• Use of all facilities
• Electricity – although excessive usage will be on charged
• Internet

Your rent does not include:

• Car parking
• Phone line rental and call costs

You will need to bring with you:

• Basic bedding (can be purchased as move in set from Student Living Auckland website)
• Cutlery/Crockery (can be purchased from Student Living Auckland website)
• Cleaning products
• Personal belongings

Telephone connection is optional, and the charges are additional. When you arrive at Student Living Auckland you will be provided with the necessary information to connect these services if you choose. Internet/Wi-Fi is provided to the apartment(s) with the coverage throughout both buildings and common areas by UniLodge.

To report maintenance, a resident can send us a maintenance request through the Console app along with the photo so we can arrange and send a work order from the Console app. We also take enquiries at Reception if you would prefer to report the issue in person.

Please see customer desk staff on duty during office hours to get assistance or we have after hours lockout service in case you get locked out of your apartment. Details will be provided at the time of check-in (Service fees of $30 apply for lockout services during office hours and for after office hours is $90).

Student Living Auckland does not offer meal plans.

Residents are responsible for cleaning their own rooms. We have a vacuum cleaner that can be borrowed from the customer service desk.

Laundry for the Beach building is on level 1. $3 for washing and $3 for drying per load, coin operated.

Laundry for the Anzac building is on level 1 (B1). $4 for washing and $5 for drying per load, card operated.

Student Living Auckland does not arrange airport pickup. You will need to either contact your school to make these arrangements or make your own arrangements, the easiest option to get here from the airport is by shuttle (approx. NZ$35-$40) which you share with other people so takes longer or taxi (approx. NZ$80-$90) which is direct.

For moving in and out of Student Living Auckland there is a 5min. loading bay available outside each building, otherwise there is pay and display street parking.
Our car parks are leased for $69.00 per week for 24/7 access via a proxy tag system. Carparks in Anzac building are limited and for availability please inquire with our customer service desk by call or email.

Before arrival you can contact a member of the customer service team by either email (auckland@unilodge.com.au) or by phoning +64 9 353 1212. After arrival you can still email or phone, but you could also visit the customer service desk during office hours (Monday to Friday from 9.00am to 5.00pm. Weekends and on public holidays reception stays closed).

When you arrive at Student Living Auckland, please come to the customer service desk located at 133 Beach Road, CBD, Auckland, and we will check you in, give you the necessary paperwork to complete and show you to your room.

We do not provide an after hours check-in process.

Along with your usual luggage and personal belongings, please remember to bring your Identification document such as passport with you, any other required paperwork, and a method of making your payments if not already paid.

When you arrive, we will give you the key and proxy tag for your room. We will email you with all the necessary information and documentation including a student handbook and other information about Auckland to help you get to know the city.

All details will be arranged and confirmed by Student Living Auckland prior to your arrival on call and also by email.

Your hostel fees are to be paid at least two weeks in advance. A reminder is delivered to your room or will be emailed if you fall behind the two weeks in advance.

Payments can be made by:

• Credit card: Visa or Mastercard
• Eftpos card
• Direct Debit

Before your final day at Student Living Auckland, please ensure that your account is paid up to date. You can come to the customer service desk at any time during business hours to enquire about your account balance.

Prior to your departure from Student Living Auckland, you will need to provide notice as per your tenancy agreement. On the day you leave, please come to the reception and we will complete a Room Condition Report with you. Following this, you will need to return your keys and proxy tag.
If you have a telephone line or internet connected, you will need to inform service provider that you are moving out and arrange a disconnection of these services.

Check out time is prior to 3pm however if you require a late checkout, please come to the customer service desk and we can make the necessary arrangements. Please note that the day you check out is included in your lease term and will need to be paid for. Please contact reception if you have any questions about this.

In order to apply for a place at 55 Symonds Street, you can apply through the University of Auckland accommodation website.

You will need to refer to the University of Auckland website for an update on your application.

You will need to refer to the University of Auckland website to update or change your application.

At 55 Symonds Street we have Studio Deluxe and Studio Double Deluxe apartment rooms.

Rental fees include reasonable use of all electricity, heating , gas and water charges.

You will need to bring with you:

• Basic bedding
• Cleaning products
• Personal belongings

55 Symonds Street does not offer meal plans.

Residents are responsible for cleaning their own rooms. We have a vacuum cleaner that can be borrowed from the customer service desk.

User-pays laundry available with washers, dryers and ironing facilities.

55 Symonds Street does not arrange airport pickup. You will need to either contact your school to make these arrangements or make your own arrangements, the easiest option to get here from the airport is by shuttle (approx. NZ$35-$40) which you share with other people so takes longer or taxi (approx. NZ$80-$90) which is direct.

When you arrive at 55 Symonds Street, please come to the customer service desk located at 55 Symonds Street, Grafton Auckland 1010 and we will check you in, give you the necessary paperwork to complete and show you to your room. If you are arriving after hours or on the weekend, you will need use the afterhours/emergency phone on +64 27 405 0442 and the duty Residential Advisor will meet you and check you in .

 Along with your usual luggage and personal belongings, please remember to bring your passport with you, any other required paperwork with you.

When you arrive, we will give you a swipe key tag for your room.

All details will be arranged and confirmed by the University of Auckland prior to your arrival.

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

Monday to Friday 9am to 5pm.

Yes, the Residential Advisor / Night Supervisor will be able to assist. Please call the hone number posted on the main door.

Please ensure to fill-up the online form in the Arrival Email for your expected arrival date. Once you have arrived, please call the on-duty phone number advertised on the exterior door of the front entrance.

In order to apply for a place at UniLodge Auckland City, click on the APPLY NOW button and follow the prompts. We will return a letter of offer to you within 1 business day. 

You can pay your deposit and confirm by emailing aucklandcity@unilodge.co.nz.

Please email us at aucklandcity@unilodge.co.nz.

At UniLodge Auckland City we have Standard Studio and Premium Studio apartment options.

Rental fees include reasonable use of all electricity, heating, gas and water charges.

You will need to bring with you:

• Basic bedding
• Cleaning products
• Personal belongings

UniLodge Auckland City does not offer meal plans.

Residents are responsible for cleaning their own rooms. We have a vacuum cleaner that can be borrowed from the customer service desk.

User-pays laundry available with washers, dryers and ironing facilities

Prior to moving in at UniLodge Auckland City please communicate with us via email on aucklandcity@unilodge.co.nz letting us know when you will arrive, please make sure to include a date and time of arrival. We also recommend including your flight details if you are an International Student flying into New Zealand. When you arrive at UniLodge Auckland City, please come to the customer service desk located at 5 Whitaker Place, Grafton Auckland 1010 and we will check you in, give you the necessary paperwork to complete and show you to your room. If you are arriving after hours or on the weekend, you will need use the afterhours/emergency phone on 027 248 8122 and the duty Residential Advisor will meet you and check you in.

Along with your usual luggage and personal belongings, please remember to bring your passport with you, any other required paperwork with you.

When you arrive, we will give you a swipe key tag for your room.

Your offer letter will advise you of all required payments and optional items.

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

UniLodge aims to resolve resident complaints in a transparent and fair manner. With respect to our privacy policy UniLodge will disclose to the complainant any requested information or documentation required to fully address the complaint.

Our objective in providing a complaints process is to allow our residents to air their grievances in a constructive manner with a focus on reaching a mutually acceptable solution. Where a mutually acceptable solution cannot be reached, UniLodge may refer to the resident handbook or to your Residential Agreement in response to your grievance.

UniLodge aims to reach resolution of the complaint in a reasonable time frame, with a focus on minimising any ongoing impact to the resident engaging in the complaints process.

• Step 1: Contact a member of the UniLodge team. Explain your grievance and your desired outcome.
  • Staff will respond to your complaint within five business days and may request to meet with the complainant as part of reaching a solution.
  • (Not resolved?)
• Step 2: Contact the General Manager Portfolio via email and submit the details of your complaint in writing. The General Manager Portfolio will request a meeting to discuss the matter further.
  • (Not resolved?)
• Step 3: Should you be unhappy with the outcome from your complaint you can escalate it to the Area General Manager - New Zealand to discuss your concerns and your options (phone number 09 973 5300).
• Step 4: Should your concerns not be resolved by these internal grievance procedures; you can then pursue an external complaint through Tenancy Services - 0800 836 262 (0800 TENANCY).

Please call our Duty Manager on 027 247 8277 for assistance outside reception opening hours.

Please call our Duty Manager on 027 247 8277 for assistance outside reception opening hours.

Monday to Friday 9am to 5pm. We have a Duty Resident Advisor that can assist you with your check-in process.

Yes, we do offer after hours check-in. You can do so by calling our Resident Advisor phone number +64275362535.

Please let us know in writing via email at aucklandcity@unilodge.co.nz what time you will be arriving. When you arrive, please ring +64 27 536 2535 for after hours access.

Please see your residential handbook, also located on this website for details of this process covering both AUT and non-AUT students. Please note Non-AUT students are subject to the Residential tenancies Act 1986.

Monday - Friday, 9am - 6pm

Saturday, 9am -1pm

Please contact the reception who will be able to advise if this is possible at the time you require.

Answers to most of your questions can be found here.

To apply for a room or apartment at UniLodge Wellesley Apartments, click on the Rooms Page > Select the Room you wish to book > then click the APPLY NOW button and follow the prompts.

UniLodge Wellesley Apartments offer Small, Standard, Large andSuperior Apartments to choose from. Each apartment has private single bedrooms with shared common spaces such as Kitchen, Lounge and Bathrooms.
Accessible options are also available.

UniLodge Wellesley Apartments does not offer catered accommodation.

Your offer letter will advise you of all required payments and optional items.

You can pay your deposit and confirm by emailing wellesleyapartments@unilodge.co.nz

No, residents are responsible for cleaning their own bedrooms and to take care of the common area inside their apartment with the flatmates.

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

Our friendly staff is avaiable Monday to Friday 9am to 5pm to help you with your queries and check-ins. If you are planning to check-in during after hours, please let us know. A Duty Resident Advisor can assist you with your check-in process during after-hours including weekends and public holidays.

UniLodge aims to resolve resident complaints in a transparent and fair manner. With respect to our privacy policy UniLodge will disclose to the complainant any requested information or documentation required to fully address the complaint.

Our objective in providing a complaints process is to allow our residents to air their grievances in a constructive manner with a focus on reaching a mutually acceptable solution. Where a mutually acceptable solution cannot be reached, UniLodge may refer to the resident handbook or to your Residential Agreement in response to your grievance.

UniLodge aims to reach resolution of the complaint in a reasonable time frame, with a focus on minimising any ongoing impact to the resident engaging in the complaints process.

• Step 1: Contact a member of the UniLodge team. Explain your grievance and your desired outcome.
  • Staff will respond to your complaint within five business days and may request to meet with the complainant as part of reaching a solution.
  • (Not resolved?)
• Step 2: Contact the Property Manager Operations via email and submit the details of your complaint in writing. The Property Manager Operations will request a meeting to discuss the matter further.
  • (Not resolved?)
• Step 3: Should you be unhappy with the outcome from your complaint you can escalate it to the General Manager - New Zealand Strata or Regional General Manager – New Zealand to discuss your concerns and your options
• Step 4: Should your concerns not be resolved by these internal grievance procedures; you can then pursue an external complaint through Tenancy Services - 0800 836 262 (0800 TENANCY).

You will need to bring with you:

• Basic bedding & towels
• Cleaning products
• Personal belongings

Please email wellesleyapartments@unilodge.co.nz

After you arrive at the property, please go to the Reception to meet one of our friendly staff members.

When you arrive, we will give you a swipe key tag for your room.

Once we receive your application, we’ll email you to confirm your reservation. At this stage, you'll need to pay a booking deposit equal to 4 weeks’ rent. This deposit will go towards your first rent payment.
Bond payment: Before moving into UniLodge Wellesley Apartments, you’ll be required to pay a bond equal to 4 weeks’ rent.
Cancellation policy: If you cancel less than 1 month before your lease start date (as outlined in your letter of offer), a cancellation fee of 4 weeks’ rent will apply.
Payment options: The booking deposit can be paid via bank transfer or in person at reception.
If you have any questions or need more information, please don’t hesitate to contact us.

Booking is easy! Complete an application with the University of Canterbury Accommodation Services and they will assist you with the booking process.

Full Year leases are preferable, but options include Academic Year (48 weeks), Semester (22 weeks).

There are some off-street parking options located near some of the houses.

Your Campus House is furnished with a bed, study desk and chair, wardrobe, fridge, and microwave oven. You will need to supply all of your own linen & top up kitchen equipment – available online via our convenient UniLodge online shop, Your Shop.

You are permitted to have visitors, as long as you talk with your housemates and ask if they are OK with this. Overnight guests should be registered with the UniLodge staff team, please contact them to arrange.

There are no room moves in the first two weeks of your stay. Following this any room moves will be approved by the General Manager Portfolio as there is space available. There are no guarantees.

When you move into your Campus House, you sign a Residential Agreement. This is a legally binding document that means you have committed to paying rent from the start date on your contract until the end date of your contract. If you move out, you still have to pay rent until your contract expires. However, if you have no choice but to move out, you can break your agreement. This means that you need to work with the UniLodge team.

A Contingency Fee an amount of money that you need to pay that can be used if you do not meet the terms and conditions of your residential agreement. Examples of this include If you fail to keep the property clean, cause damage or are in fee arrears, UniLodge may claim some or all of the contingency fee only when the residency ends. The majority of fees are refunded in full as most UniLodgers vacate with no issues.

Your Deposit* to secure your room is $700.00 NZD. *Your deposit is made up of the following:

• $300 Contingency Fee (refundable)
• $300 Administration Fee
• $100 Residents Association Fee for one semester.

To secure your stay with us, you will need to pay your deposit through our payment gateway online when you are going through the acceptance process.

This is a form you will be asked to fill out within 48 hours of your arrival. It is your responsibility to tell us the condition of the room/house when you arrive, and we will use this information for when you then move out to make sure you have kept the property in reasonable condition.

No, your contingency fees and residential fees are separate payments. You are required to pay rent in the specified way up to and including the date of your departure.

You need to leave your house clean and tidy in the same condition as when you arrived, and ensure all personal items have been removed, report any damage that may have been caused during your tenancy. This allows for a speedy bond resolution.

Yes. Internet is provided by the University of Canterbury.

The grounds and lawns are taken care of by the UC staff.

Answers to most of your questions can be found here.

Monday to Friday between 10am and 4pm.

At this stage we cannot accommodate arrivals outside of 10am to 4pm, Monday to Friday.

UniLodge Stafford House will have ongoing waterproofing and maintenance to the exterior and interior of the building during the 2024 year.  We do not anticipate any concerns during this time however should you have any questions please reach out to the reception team at staffordhouse@unilodge.co.nz.

UniLodge aims to resolve resident complaints in a transparent and fair manner. With respect to our privacy policy UniLodge will disclose to the complainant any requested information or documentation required to fully address the complaint.

Our objective in providing a complaints process is to allow our residents to air their grievances in a constructive manner with a focus on reaching a mutually acceptable solution. Where a mutually acceptable solution cannot be reached, UniLodge may refer to the resident handbook or to your Residential Agreement in response to your grievance.

UniLodge aims to reach resolution of the complaint in a reasonable time frame, with a focus on minimising any ongoing impact to the resident engaging in the complaints process.

• Step 1: Contact a member of the UniLodge team. Explain your grievance and your desired outcome.
  • Staff will respond to your complaint within five business days and may request to meet with the complainant as part of reaching a solution.
  • (Not resolved?)
• Step 2: Contact the General Manager Portfolio via email and submit the details of your complaint in writing. The General Manager Portfolio will request a meeting to discuss the matter further.
  • (Not resolved?)
• Step 3: Should you be unhappy with the outcome from your complaint you can escalate it to the Area General Manager - New Zealand to discuss your concerns and your options (phone number 09 973 5300).
• Step 4: Should your concerns not be resolved by these internal grievance procedures; you can then pursue an external complaint through Tenancy Services - 0800 836 262 (0800 TENANCY).

No, we accept all guests. Please note, references may be required.

To view our Vision, Mission and Values click here.

Please click on the book now button and choose your preferred room. Bookings are direct through our online booking engine.

We have residential tenancy contracts which sit underneath the Residential Tenancy Act 1986.

Your payment includes your single room within an apartment and reasonable electricity costs. There is an internet connection fee, which you can choose to use, which is a one off payment that gives you full access to the internet during your stay. Your rent also includes free use of amenities such as our gym, music practice room and games room.

No.

Please refer to the installment scheduling as set out in your contract offer

All mail is delivered to the office each working day. It is then sorted and distributed to the apartment mail boxes in the foyer

Basic bedding pack, personal belongings, drying rack, food, cleaning products, TV optional for your bedroom.

New World Thorndon supermarket is a 5 to 10 minute walk

No. However at the end of Trimester 1 it may be possible, should exceptional circumstances and reasons be accepted by UniLodge Stafford House. A fee may apply.

No, you are bound by your contract term and conditions.

Yes, we can assist with a secured space for empty suitcases, cartons but only for the duration of your contract.