Question 1

How do I reserve a room at 55 Symonds Street?

Accepted Answer

In order to apply for a place at 55 Symonds Street, you can apply through the University of Auckland accommodation website.

Question 2

How do I confirm my place?

Accepted Answer

You will need to refer to the University of Auckland website for an update on your application.

Question 3

What if I need to make a change to my booking?

Accepted Answer

You will need to refer to the University of Auckland website to update or change your application.

Question 4

What types of rooms can I choose from?

Accepted Answer

At 55 Symonds Street we have Studio Deluxe and Studio Double Deluxe apartment rooms.

Question 5

What does my residential fee include?

Accepted Answer

Rental fees include reasonable use of all electricity, heating , gas and water charges.

Question 6

What items will I need to bring or buy before I move in that are not in the apartment or not available to buy?

Accepted Answer

You will need to bring with you:


	Basic bedding
	Cleaning products
	Personal belongings

Question 7

Can I have meals included with my accommodation?

Accepted Answer

55 Symonds Street does not offer meal plans.

Question 8

Is housekeeping provided?

Accepted Answer

Residents are responsible for cleaning their own rooms. We have a vacuum cleaner that can be borrowed from the customer service desk.

Question 9

Where do I do my laundry?

Accepted Answer

User-pays laundry available with washers, dryers and ironing facilities.

Question 10

Does 55 Symonds Street arrange airport pickup?

Accepted Answer

55 Symonds Street does not arrange airport pickup. You will need to either contact your school to make these arrangements or make your own arrangements, the easiest option to get here from the airport is by shuttle (approx. NZ&#36;35-&#36;40) which you share with other people so takes longer or taxi (approx. NZ&#36;80-&#36;90) which is direct.

Question 11

What happens when I arrive at 55 Symonds Street?

Accepted Answer

When you arrive at 55 Symonds Street, please come to the customer service desk located at 55 Symonds Street, Grafton Auckland 1010 and we will check you in, give you the necessary paperwork to complete and show you to your room. If you are arriving after hours or on the weekend, you will need use the afterhours/emergency phone on +64 27 405 0442 and the duty Residential Advisor will meet you and check you in .

Question 12

What do I need to bring when I arrive?

Accepted Answer

Along with your usual luggage and personal belongings, please remember to bring your passport with you, any other required paperwork with you.

Question 13

What will be given to me when I arrive?

Accepted Answer

When you arrive, we will give you a swipe key tag for your room.

Question 14

What do I need to pay before or on arrival?

Accepted Answer

All details will be arranged and confirmed by the University of Auckland prior to your arrival.

Question 15

Where can I find resources to manage my health and wellbeing?

Accepted Answer

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

Question 16

What are your check-in times and days?

Accepted Answer

Monday to Friday 9am to 5pm.

Question 17

Do you offer after hours check-in?

Accepted Answer

Yes, the Residential Advisor / Night Supervisor will be able to assist. Please call the hone number posted on the main door.

Question 18

What is the process for arranging an after hours check-in?

Accepted Answer

Please ensure to fill-up the online form in the Arrival Email for your expected arrival date. Once you have arrived, please call the on-duty phone number advertised on the exterior door of the front entrance.