Question 1

What are your check-in times and days?

Accepted Answer

Check-in is available Monday to Friday, from 10:00am to 4:00pm, excluding public holidays. When you arrive in Auckland, please first report to the customer service desk located at 8 Mount Street, Auckland CBD to complete your check-in and collect the required information and documents. After check-in, you will then travel to Student Living Auckland - Anzac.

Question 2

What is the process for arranging an after-hours check-in?

Accepted Answer

Student Living Auckland does not offer self check-in or after-hours check-in. If you arrive outside reception hours, you will need to arrange alternative accommodation, such as a hotel or short-stay option, until you are able to check in during business hours at 8 Mount Street, Auckland CBD.

Question 3

Do you offer pastoral care services for under 18-year-olds?

Accepted Answer

Student Living Auckland does not provide pastoral care services for residents under 18 years of age. For this reason, accommodation is only available to applicants who are 18 years old or over at the time of residency

Question 4

What is the process for collecting a parcel I’m having delivered?

Accepted Answer

When a parcel is delivered to reception, you will receive an email notification. Parcels can be collected from reception between 10:00am and 12:00pm, or between 2:00pm and 4:00pm, Monday to Friday. Please bring suitable identification when collecting your parcel.

Question 5

Can I book my accommodation before obtaining my visa?

Accepted Answer

Unfortunately, we are unable to accept bookings until your visa has been successfully obtained. Please ensure your visa is confirmed before submitting your accommodation application.

Question 6

What is your cancellation policy regarding the deposit?

Accepted Answer

The one-week deposit is refundable if the booking is cancelled more than four weeks before the scheduled check-in date. If the booking is cancelled within four weeks of the check-in date, the deposit becomes non-refundable.

Question 7

How do I apply for a place at Student Living Auckland?

Accepted Answer

You can apply for accommodation through the UniLodge website. Rental listings may also appear on other rental websites, however we recommend applying directly via the UniLodge Auckland website to ensure your application is received and managed correctly.

Question 8

How do I confirm my booking?

Accepted Answer

Once you have applied, please refer to the Student Living Auckland website or contact our customer service team for an update on your application. You can reach the team by calling +64 9 353 1212 or emailing reception.auckland@unilodge.com.au

Question 9

What if I need to make a change to my booking?

Accepted Answer

If you need to update or change your booking, please contact our customer service team as soon as possible. You can call +64 9 353 1212, email reception.auckland@unilodge.com.au, or speak with the team at the customer service desk (Located off-site) during business hours.

Question 10

What types of apartment(s) can I choose from?

Accepted Answer

Student Living Auckland - Anzac offers a range of accommodation options, including studio apartments through to shared apartments. Availability may vary depending on your preferred move-in date, lease length and room type.

Question 11

What does my rent include?

Accepted Answer

Your rent includes your apartment rental, gas and water usage, internet access, and use of available property facilities. Electricity is also included; however, excessive usage may be charged separately.

Question 12

What does my rent exclude?

Accepted Answer

Your rent does not include car parking, telephone line rental, or any personal phone call charges. Additional personal expenses, such as food, bedding, laundry costs, cleaning supplies and personal items, are also not included.

Question 13

What items will I need to bring or buy before I move in that are not in the apartment or not available at UniLodge to buy?

Accepted Answer

You will need to bring your personal belongings, bedding, cutlery, crockery, cookware, cleaning products, toiletries and any other everyday items you may need. Basic bedding and kitchen items may be available to purchase through the Student Living Auckland website as a move-in set.

Question 14

How do I connect the telephone and internet?

Accepted Answer

Internet/Wi-Fi is provided throughout the apartments, building and common areas by UniLodge. Telephone connection is optional and any related charges are additional. If you wish to connect a telephone service, our team can provide the relevant information when you arrive.

Question 15

How do I report a maintenance issue?

Accepted Answer

Residents can submit maintenance requests through the Console app. Please include a clear description of the issue and upload a photo where possible so our team can assess and arrange the appropriate work order. You can also report maintenance concerns in person at reception during business hours.

Question 16

What do I do if I get locked out?

Accepted Answer

Please contact the Building Manager for lockout assistance. Contact details are displayed on the building management notice board. We recommend saving the relevant contact details once you move in so you can access support if needed.

Question 17

Can I have meals included with my accommodation?

Accepted Answer

Student Living Auckland does not offer meal plans. Residents are responsible for arranging their own meals and groceries.

Question 18

Is housekeeping provided?

Accepted Answer

Residents are responsible for cleaning their own rooms and keeping their living areas tidy. A vacuum cleaner is available to borrow by contacting the Building Manager.

Question 19

Where do I do my laundry?

Accepted Answer

Laundry facilities are available on level 1, B1 at Student Living Auckland - Anzac.

Question 20

Does Student Living Auckland arrange airport pickup?

Accepted Answer

Student Living Auckland does not arrange airport pickup. You may wish to contact your education provider to see if they offer an airport transfer service, or you can make your own travel arrangements. Common options from Auckland Airport include shuttle services or taxis. Shuttle services are usually shared and may take longer, while taxis are more direct. Pricing can vary, so we recommend checking current rates before travelling.

Question 21

Are there car parks available?

Accepted Answer

Car parks are not available to lease directly through UniLodge. Residents may wish to contact the Building Manager to ask about any available options, use permitted street parking where available, or explore nearby parking through external providers such as Parkable or Wilson Parking.

Question 22

Who can I contact if I have any other questions before or after I arrive?

Accepted Answer

Before or after your arrival, you can contact our customer service team by calling +64 9 353 1212 or emailing reception.auckland@unilodge.com.au. You can also visit the customer service desk during business hours. Please note that all check-ins must be completed at 8 Mount Street, Auckland CBD, and after-hours check-in is not available.

Question 23

What happens when I arrive?

Accepted Answer

When you arrive in Auckland, please first report to the customer service desk located at 8 Mount Street, Auckland CBD to complete your check-in process and collect the necessary information and documents. Once your check-in is complete, you will then travel to Student Living Auckland - Anzac. Please note that after-hours check-in is not available.

Question 24

What do I need to bring when I arrive?

Accepted Answer

Please bring your identification document, such as your passport, along with any required paperwork and a payment method if any payments are still outstanding. You should also bring your personal belongings and any essential items you need for your first few days. Please ensure you arrive at 8 Mount Street, Auckland CBD during check-in hours.

Question 25

What will I receive when I arrive?

Accepted Answer

When you complete check-in at 8 Mount Street, Auckland CBD, you will receive the key and proxy tag for your room. You will also be emailed important information and documentation, including the resident handbook and helpful information about living in Auckland.

Question 26

What do I need to pay before or on arrival?

Accepted Answer

Your required move-in payments will be confirmed by Student Living Auckland before your arrival, both by phone and email. Please ensure all required payments are made by the due date to avoid delays with your check-in at 8 Mount Street, Auckland CBD.

Student Living Auckland – Anzac
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