Question 1

What are your check-in times and days?

Accepted Answer

Monday to Friday 10am to 4pm (excl. public holidays).

Question 2

What is the process for arranging an after hours check-in?

Accepted Answer

We do not offer self-check-in after hours. The check-in must be completed within Reception hours. We recommend that you prearrange a hotel or alternative accommodation until you’re able to check-in during check-in hours.

Question 3

Do you offer pastoral care services for under 18 year olds?

Accepted Answer

Student Living Auckland does not provide pastoral care services, therefore the accommodation is not available to applicants under 18 years old.

Question 4

What is the process for collecting a parcel I'm having delivered?

Accepted Answer

You will receive an email notification once your parcel is delivered to the reception. Parcels can be collected from Reception between 10am to 12pm and 2pm to 4pm, Monday to Friday.

Question 5

Can I book my accommodation before obtaining my visa?

Accepted Answer

Unfortunately, we cannot accept bookings until your visa has been successfully obtained. Please ensure you have secured your visa before applying for accommodation.

Question 6

What is your cancellation policy regarding the deposit?

Accepted Answer

The one-week deposit is fully refundable if the booking is cancelled more than 4 weeks before the check-in date. However, if the booking is cancelled within 4 weeks of the check-in date, the deposit becomes non-refundable.

Question 7

How do I apply for a place at Student Living Auckland?

Accepted Answer

Rental listings are listed on other rental websites and on UniLodge website. In order to apply for a place at Student Living Auckland, you can apply through the UniLodge Auckland website.

Question 8

How do I confirm my place?

Accepted Answer

You will need to refer to the Student Living Auckland website or call/ email our customer service desk for an update on your application.

Question 9

What if I need to make a change to my booking?

Accepted Answer

You will need to refer to the Student Living Auckland website or call/email our customer service desk to update or change your application.

Question 10

What types of apartment(s) can I choose from?

Accepted Answer

At Student Living Auckland we have two adjacent buildings with a variety of studios to four-bedroom apartments available.

Question 11

What does my rent include?

Accepted Answer

Your rent includes:Rent of your apartmentGas and water usageUse of all facilitiesElectricity – although excessive usage will be on chargedInternet

Question 12

What does my rent exclude?

Accepted Answer

Your rent does not include:Car parkingPhone line rental and call costs

Question 13

What items will I need to bring or buy before I move in that are not in the apartment or not available at UniLodge to buy?

Accepted Answer

You will need to bring with you:Basic bedding (can be purchased as move in set from Student Living Auckland website)Cutlery/Crockery (can be purchased from Student Living Auckland website)Cleaning productsPersonal belongings

Question 14

How do I connect the telephone and internet?

Accepted Answer

Telephone connection is optional, and the charges are additional. When you arrive at Student Living Auckland you will be provided with the necessary information to connect these services if you choose. Internet/Wi-Fi is provided to the apartment(s) with the coverage throughout both buildings and common areas by UniLodge.

Question 15

How do I report a maintenance issue?

Accepted Answer

To report maintenance, a resident can send us a maintenance request through the Console app along with the photo so we can arrange and send a work order from the Console app. We also take enquiries at Reception if you would prefer to report the issue in person.

Question 16

What do I do if I get locked out?

Accepted Answer

Please see customer desk staff on duty during office hours to get assistance or we have after hours lockout service in case you get locked out of your apartment. Details will be provided at the time of check-in (Service fees of $30 apply for lockout services during office hours and for after office hours is $90).

Question 17

Can I have meals included with my accommodation?

Accepted Answer

Student Living Auckland does not offer meal plans.

Question 18

Is housekeeping provided?

Accepted Answer

Residents are responsible for cleaning their own rooms. We have a vacuum cleaner that can be borrowed from the customer service desk.

Question 19

Where do I do my laundry?

Accepted Answer

Laundry for the Beach building is on level 1. $3 for washing and $3 for drying per load, coin operated.Laundry for the Anzac building is on level 1 (B1). $4 for washing and $5 for drying per load, card operated.

Question 20

Does Student Living Auckland arrange airport pickup?

Accepted Answer

Student Living Auckland does not arrange airport pickup. You will need to either contact your school to make these arrangements or make your own arrangements, the easiest option to get here from the airport is by shuttle (approx. NZ$35-$40) which you share with other people so takes longer or taxi (approx. NZ$80-$90) which is direct.

Question 21

Are there car parks available?

Accepted Answer

For moving in and out of Student Living Auckland there is a 5min. loading bay available outside each building, otherwise there is pay and display street parking.Our car parks are leased for $69.00 per week for 24/7 access via a proxy tag system. Carparks in Anzac building are limited and for availability please inquire with our customer service desk by call or email.

Question 22

Who can I contact if I have any other questions before or after I arrive?

Accepted Answer

Before arrival you can contact a member of the customer service team by either email (auckland@unilodge.com.au) or by phoning +64 9 353 1212. After arrival you can still email or phone, but you could also visit the customer service desk during office hours (Monday to Friday from 9.00am to 5.00pm. Weekends and on public holidays reception stays closed).

Question 23

What happens when I arrive at Student Living Auckland?

Accepted Answer

When you arrive at Student Living Auckland, please come to the customer service desk located at 133 Beach Road, CBD, Auckland, and we will check you in, give you the necessary paperwork to complete and show you to your room.

We do not provide an after hours check-in process.

Question 24

What do I need to bring when I arrive?

Accepted Answer

Along with your usual luggage and personal belongings, please remember to bring your Identification document such as passport with you, any other required paperwork, and a method of making your payments if not already paid.

Question 25

What will I receive when I arrive?

Accepted Answer

When you arrive, we will give you the key and proxy tag for your room. We will email you with all the necessary information and documentation including a student handbook and other information about Auckland to help you get to know the city.

Question 26

What do I need to pay before or on arrival?

Accepted Answer

All details will be arranged and confirmed by Student Living Auckland prior to your arrival on call and also by email.

Question 27

When are my hostel fees/rent due?

Accepted Answer

Your hostel fees are to be paid at least two weeks in advance. A reminder is delivered to your room or will be emailed if you fall behind the two weeks in advance.

Question 28

What payment methods can I use to pay my rent?

Accepted Answer

Stripe payment gateway for move in cost, and Console Pay for rent. For Console Pay, 2.48% (min &#36;0.99) Surcharge for Visa Mastercard, 0% for Direct Debit and American Express, &#36;14.80 for any failed payments.

Question 29

Is my account paid for?

Accepted Answer

Before your final day at Student Living Auckland, please ensure that your account is paid up to date. You can come to the customer service desk at any time during business hours to enquire about your account balance.

Question 30

What procedures do I need to carry out before I leave?

Accepted Answer

Prior to your departure from Student Living Auckland, you will need to provide notice as per your tenancy agreement. On the day you leave, please come to the reception and we will complete a Room Condition Report with you. Following this, you will need to return your keys and proxy tag.
If you have a telephone line or internet connected, you will need to inform service provider that you are moving out and arrange a disconnection of these services.

Question 31

What time do I need to check out?

Accepted Answer

Check out time is prior to 3pm however if you require a late checkout, please come to the customer service desk and we can make the necessary arrangements. Please note that the day you check out is included in your lease term and will need to be paid for. Please contact reception if you have any questions about this.