Q: How and when is rent payable?

Each resident will be given access to the residents’ portal when you check in. You can pay your rent via this portal, or make a payment at reception with a debit or credit card. Please note your rent is payable two weeks in advance.

Question 1

What is the property complaint process?

Accepted Answer

Please see your residential handbook, also located on this website for details of this process covering both AUT and non-AUT students. Please note Non-AUT students are subject to the Residential tenancies Act 1986.

Question 2

What are your check-in times and days?

Accepted Answer

Monday - Friday, 9am - 6pm

Saturday, 9am -1pm

Question 3

Do you offer after hours check-in?

Accepted Answer

Please contact the reception who will be able to advise if this is possible at the time you require.

Question 4

UniLodge Vision, Mission and Values

Accepted Answer

Our Vision, Mission and Values can be found here.

Question 5

How and when is rent payable?

Accepted Answer

Each resident will be given access to the residents&rsquo; portal when you check in.  You can pay your rent via this portal, or make a payment at reception with a debit or credit card.  Please note your rent is payable two weeks in advance.

Question 6

What should I do prior to my departure from Mayoral Drive student accommodation?

Accepted Answer

You need to clean your room and leave it empty for the departure inspection.  Please make sure that you take all your belongings and provide reception with a forwarding address in case we still receive some mail or parcels after you have left.  Once you are happy that your room is clean, and that you have removed all your belongings, you can hand in your room key at reception.

Question 7

If I forget some items in my room when I checked out, can I still get it back later?

Accepted Answer

If you have checked out and forgot some items in your room, please send an email as soon as possible to mayoraldrive@unilodgex.co.nz to inform us about it, and we will do all possible to return your items to you.  Any items left behind after your departure without any communication from yourself will be removed and disposed of.

Question 8

Can I extend my stay for a few days?

Accepted Answer

To extend your stay, please forward an email request to mayoraldrive@unilodge.co.nz, and we will check availability and get back to you within 24 hours of receiving your request.

Question 9

Can I store my items in my room or somewhere at Mayoral Drive after I have checked out?

Accepted Answer

Unfortunately, no items can be stored in your room once you have checked out.  However, should you need to store your luggage for up to 24 hours, arrangements can be made prior to your departure.  Please forward reception a request to store your language at mayoraldrive@unilodge.co.nz

Question 10

Do I need to be a student of AUT to live at this property?

Accepted Answer

No. Students from any education institution are welcome.

Question 11

Can I receive mail and packages whilst staying the property?

Accepted Answer

Yes, you can, we will forward you an email to inform you that you have a parcel waiting for you at reception.  For letters we kindly ask you to pop by Reception and check if there is something for you in your mailbox.  Please remember that you would need to produce your ID to collect your packages.

Question 12

Do I have to pay all my rent upfront?

Accepted Answer

No, however, to secure an apartment, the Tenant must pay a Security Deposit / Bond of 4 weeks rent, and your first weeks rent needs to be paid before you check in.

Question 13

Are the rooms serviced?

Accepted Answer

The rooms are not serviced, you are responsible for the cleaning of your own room.  We do have vacuum cleaners at reception which can be hired between 8:30 am and 5:00pm daily, for 30 minutes at a time.

Question 14

Is there an application fee?

Accepted Answer

Yes, an application fee of &#36;150.00 NZ is payable on confirmation/acceptance of your offer of accommodation.

Question 15

Is car parking available?

Accepted Answer

There is no car parking available at Mayoral Drive Student accommodation, but there are various Wilson Carparks in the area within a couple of minutes&rsquo; walking distance.

Question 16

What electricity cost am I responsible for?

Accepted Answer

Electricity, Gas and Water costs are included in the rent and payable by the landlord.

Question 17

Do I need to organise my own content insurance?

Accepted Answer

Yes. This is not included in your rental payments.

Question 18

Can I have an extra guest stay over?

Accepted Answer

There is no charge to have an extra guest for a maximum of 3 nights.

Question 19

How do I secure an apartment?

Accepted Answer

Your apartment will be secured once you have signed your accommodation agreement, and paid your security bond, administration fee and student life fee.

Question 20

Are there any bicycle bay or storage available?

Accepted Answer

There is a bike storage located in the basement level, near reception.  Only students who informed reception that they have a bicycle will have access to this room, with a swipe key card.

Question 21

If I wanted to break my lease, what are the costs associated with this?

Accepted Answer

The cost is 6 weeks rent.

Question 22

Is there a cancellation fee once I have secured an apartment?

Accepted Answer

Please email us directly on mayoraldrive@unilodge.co.nz with your questions or concerns.

Question 23

If my visa is not approved do, I still have to pay?

Accepted Answer

If you were not successful in receiving a visa to study in New Zealand before the commencement of your lease start date, we ask that you write an email requesting cancellation, which must be submitted to the property at which your booking is held within 24 hours of you receiving notification from the Department of Home Affairs, along with the email from the Department of Home Affairs advising your refusal notice to study in New Zealand. You will then be formally advised that your lease agreement will then be cancelled without penalty.

For full terms and conditions please view here.

Question 24

What hours is reception open?

Accepted Answer

Reception Hours

Monday to  Friday: 8am &ndash; 6pm

Saturday:  9am &ndash; 1pm

Question 25

Are under 18's accepted at this property?

Accepted Answer

You must be 18 and above to reside at this property. Please contact our staff for more information if you are under 18.

Question 26

Where can I find resources to manage my health and wellbeing?

Accepted Answer

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

Question 27

Is there on-site staff?

Accepted Answer

Our on-site friendly customer service focused staff will be available offering general assistance, and pastoral care services provided by AUT &ndash; you will always have someone there for you.