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How do I reserve a room at UniLodge Wellesley Apartments?

To apply for a room or apartment at UniLodge Wellesley Apartments, click on the Rooms Page > Select the Room you wish to book > then click the APPLY NOW button and follow the prompts.

What types of apartments can I choose from?

UniLodge Wellesley Apartments offer Small, Standard, Large andSuperior Apartments to choose from. Each apartment has private single bedrooms with shared common spaces such as Kitchen, Lounge and Bathrooms.
Accessible options are also available.

Can I have meals included with my accommodation?

UniLodge Wellesley Apartments does not offer catered accommodation.

What do I need to pay before or on arrival?

Your offer letter will advise you of all required payments and optional items.

How do I confirm my application?

You can pay your deposit and confirm by emailing wellesleyapartments@unilodge.co.nz

Is housekeeping provided?

No, residents are responsible for cleaning their own bedrooms and to take care of the common area inside their apartment with the flatmates.

Where can I find resources to manage my health and wellbeing?

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

What are your check-in times and days?

Our friendly staff is avaiable Monday to Friday 9am to 5pm to help you with your queries and check-ins. If you are planning to check-in during after hours, please let us know. A Duty Resident Advisor can assist you with your check-in process during after-hours including weekends and public holidays.

What is the property complaint process?

UniLodge aims to resolve resident complaints in a transparent and fair manner. With respect to our privacy policy UniLodge will disclose to the complainant any requested information or documentation required to fully address the complaint.

Our objective in providing a complaints process is to allow our residents to air their grievances in a constructive manner with a focus on reaching a mutually acceptable solution. Where a mutually acceptable solution cannot be reached, UniLodge may refer to the resident handbook or to your Residential Agreement in response to your grievance.

UniLodge aims to reach resolution of the complaint in a reasonable time frame, with a focus on minimising any ongoing impact to the resident engaging in the complaints process.

  • Step 1: Contact a member of the UniLodge team. Explain your grievance and your desired outcome.
    • Staff will respond to your complaint within five business days and may request to meet with the complainant as part of reaching a solution.
    • (Not resolved?)
  • Step 2: Contact the Property Manager Operations via email and submit the details of your complaint in writing. The Property Manager Operations will request a meeting to discuss the matter further.
    • (Not resolved?)
  • Step 3: Should you be unhappy with the outcome from your complaint you can escalate it to the General Manager - New Zealand Strata or Regional General Manager – New Zealand to discuss your concerns and your options
  • Step 4: Should your concerns not be resolved by these internal grievance procedures; you can then pursue an external complaint through Tenancy Services - 0800 836 262 (0800 TENANCY).

What items will I need to bring or buy before I move in that are not in the apartment or not available to buy?

You will need to bring with you:

  • Basic bedding & towels
  • Cleaning products
  • Personal belongings

What if I need to make a change to my booking?

What happens when I arrive at UniLodge Wellesley Apartments?

After you arrive at the property, please go to the Reception to meet one of our friendly staff members.

What will be given to me when I arrive?

When you arrive, we will give you a swipe key tag for your room.

How to make a booking at UniLodge Wellesley Apartments?

Once we receive your application, we’ll email you to confirm your reservation. At this stage, you’ll need to pay a total of 6 weeks’ rent - this includes 4 weeks’ bond and 2 weeks’ rent in advance.

Bond payment: Before moving into UniLodge Wellesley Apartments, you’ll be required to pay a bond equal to 4 weeks’ rent.

Cancellation policy: If you cancel your booking, 1 week’s rent will be non-refundable.

Payment options: The booking payment can be made via bank transfer or in person at reception.

If you have any questions or need more information, please don’t hesitate to contact us.

What happens if I don’t get my visa?

If your student visa is refused, you may be eligible under our No Visa, No Pay policy. Please refer to our Terms & Conditions for full details, including the required notice period and supporting documentation.

What does my rent include?

A fully furnished apartment, all utilities are included, access to unlimited internet and wifi, access to all of our common facilities and ability to participate in our Residential Life  program.

When do I pay my rent?

Every 2 weeks.

Is there extra storage outside my apartment?

No there is not, if you have items that you wish to store you will need to contact a local storage service provider.is not, if you have items that you wish to store you will need to contact a local storage service provider.

What is a Bond?

A bond is an amount of money that you need to pay that can be used by the apartment owner if you do not meet the terms and conditions of your rooming agreement. Examples of this include; If you fail to keep the property clean, cause damage or are in rent arrears, the owner of the property may claim some or all of the bond only when the tenancy ends.  The majority of bonds are refunded in full as most UniLodge residents vacate with no issues.

What is a Condition Report?

Before you move in, we complete a pre-let inspection to confirm your room is clean and free of damage. During your tenancy it is your responsibility to report anything that was missed at pre-let, or that becomes damaged beyond normal wear and tear to reception. Any cleaning issues or damage found at your exit inspection may be deducted from your bond.

Can I stay for shorter than a Semester?

For short stay, please send an email to The Reservation Team at wellesleyapartments@unilodge.co.nz

Do I need to be classified as a student for the entirety of my contract with UniLodge?

Yes, to be a resident at UniLodge you need to have a current and valid student ID or Visa from the date you apply for your room and throughout your entire stay as per the dates on your contract agreement. Please contact reception if you have any questions.

Do I have insurance?

Landlord’s insurance does not provide cover for the tenant’s possessions.
(note: it is strongly recommended the tenant takes out contents insurance to adequately cover their possessions).

Do you have car parking facilities?

Car park is not available at UniLodge Wellesley Apartments. There are some off street parkings available on Mount Street. Moreoever, Wilson Carpark and Parkmate are avaiable on Symond Street and Anzac Avenue. 

How does my mail get to me?

We have letterboxes located in the lobby. We accept parcels on your behalf. Reception will contact you when we have a parcel for you to pick up, otherwise feel free to call passed reception and check your letterbox for any mail for you during office hours.

If I really want to move rooms after I move in – is that possible?

Room changes are only considered in exceptional circumstances. If a change is approved, early termination fees apply to your existing room and a replacement tenant must be found before the change can go ahead.

How do I connect to the internet?

We have high speed wifi that works throughout the building. We will provide you with the credentials upon arrival. 

How much is the Bond?

The bond is equivalent to 4 weeks of rent.

What is a Condition Report?

Before you move in, we complete a pre-let inspection to confirm your room is clean and free of damage. During your tenancy it is your responsibility to report anything that was missed at pre-let, or that becomes damaged beyond normal wear and tear to reception. Any cleaning issues or damage found at your exit inspection may be deducted from your bond.

Can I stay for shorter than a Semester?

For short stay, please send an email to The Reservation Team at wellesleyapartments@unilodge.co.nz

Do I need to be classified as a student for the entirety of my contract with UniLodge?

Yes, to be a resident at UniLodge you need to have a current and valid student ID or Visa from the date you apply for your room and throughout your entire stay as per the dates on your contract agreement. Please contact reception if you have any questions.

Can I move out at any time?

Yes, however leases are fixed-term tenancies and they are legally binding documents. Break lease fees and policies will apply to your existing room.

Is wireless internet available?

Yes we have WIFI at this property.

Are there ovens in the rooms?

There are microwaves and fridges with a kitchenette in every room. Shared kitchens have microwaves and cooktops, and a small number of shared apartments also have a dishwasher.

Can I get a refund if I decide not to come?

Yes, however, 1st week of rent will not be refundable. 

What is the process for arranging an after hours check-in?

Our friendly staff are available Monday to Friday, 8:30am to 6pm, to help you with your queries and check-ins, and we offer 24/7 reception cover between our Resident Advisors and our Night Manager. If you plan to check in after hours, please let us know. A Duty Resident Advisor can assist with your check-in after hours, including weekends and public holidays.

Who do I contact if I require assistance after-hours?

You can get in touch with a Residential Advisor reaching out our duty phone at +64 22 105 6793.

How close is the nearest supermarket?

We have a couple of convenience store minutes of walk away. The nearest one is just across the street. Woolworths is 700m and New World Metro is 950m.

What do I need to bring when I arrive?

Along with your usual luggage and personal belongings, please remember to bring your passport with you, any other required paperwork with you. Please bring your own bedding, pillows, towels and linen as these are not provided. 

Further Resident Information

The Resident Handbook is designed to help you to get to know the building and familiarise yourself with your rights and responsibilities as a resident. We hope that this Handbook will prove useful to you in answering any questions you have, and in assisting you with the most common concerns that you may have.