Question 1

How do I reserve a room at UniLodge Wellesley Apartments?

Accepted Answer

To apply for a room or apartment at UniLodge Wellesley Apartments, click on the Rooms Page > Select the Room you wish to book > then click the APPLY NOW button and follow the prompts.

Question 2

What types of apartments can I choose from?

Accepted Answer

UniLodge Wellesley Apartments offer Small, Standard, Large andSuperior Apartments to choose from. Each apartment has private single bedrooms with shared common spaces such as Kitchen, Lounge and Bathrooms.
Accessible options are also available.

Question 3

Can I have meals included with my accommodation?

Accepted Answer

UniLodge Wellesley Apartments does not offer catered accommodation.

Question 4

What do I need to pay before or on arrival?

Accepted Answer

Your offer letter will advise you of all required payments and optional items.

Question 5

How do I confirm my application?

Accepted Answer

You can pay your deposit and confirm by emailing wellesleyapartments@unilodge.co.nz

Question 6

Is housekeeping provided?

Accepted Answer

No, residents are responsible for cleaning their own bedrooms and to take care of the common area inside their apartment with the flatmates.

Question 7

Where can I find resources to manage my health and wellbeing?

Accepted Answer

UniLodge has listed a number of resources on our Student Health and Wellbeing page.

Question 8

What are your check-in times and days?

Accepted Answer

Our friendly staff is avaiable Monday to Friday 9am to 5pm to help you with your queries and check-ins. If you are planning to check-in during after hours, please let us know. A Duty Resident Advisor can assist you with your check-in process during after-hours including weekends and public holidays.

Question 9

What is the property complaint process?

Accepted Answer

UniLodge aims to resolve resident complaints in a transparent and fair manner. With respect to our privacy policy UniLodge will disclose to the complainant any requested information or documentation required to fully address the complaint.

Our objective in providing a complaints process is to allow our residents to air their grievances in a constructive manner with a focus on reaching a mutually acceptable solution. Where a mutually acceptable solution cannot be reached, UniLodge may refer to the resident handbook or to your Residential Agreement in response to your grievance.

UniLodge aims to reach resolution of the complaint in a reasonable time frame, with a focus on minimising any ongoing impact to the resident engaging in the complaints process.


	Step 1: Contact a member of the UniLodge team. Explain your grievance and your desired outcome.
	
		Staff will respond to your complaint within five business days and may request to meet with the complainant as part of reaching a solution.
		(Not resolved?)
	
	
	Step 2: Contact the Property Manager Operations via email and submit the details of your complaint in writing. The Property Manager Operations will request a meeting to discuss the matter further.
	
		(Not resolved?)
	
	
	Step 3: Should you be unhappy with the outcome from your complaint you can escalate it to the General Manager - New Zealand Strata or Regional General Manager &ndash; New Zealand to discuss your concerns and your options
	Step 4: Should your concerns not be resolved by these internal grievance procedures; you can then pursue an external complaint through Tenancy Services - 0800 836 262 (0800 TENANCY).

Question 10

What items will I need to bring or buy before I move in that are not in the apartment or not available to buy?

Accepted Answer

You will need to bring with you:


	Basic bedding & towels
	Cleaning products
	Personal belongings

Question 11

What if I need to make a change to my booking?

Accepted Answer

Please email wellesleyapartments@unilodge.co.nz

Question 12

What happens when I arrive at UniLodge Wellesley Apartments?

Accepted Answer

After you arrive at the property, please go to the Reception to meet one of our friendly staff members.

Question 13

What will be given to me when I arrive?

Accepted Answer

When you arrive, we will give you a swipe key tag for your room.

Question 14

How to make a booking at UniLodge Wellesley Apartments?

Accepted Answer

Once we receive your application, we&rsquo;ll email you to confirm your reservation. At this stage, you&rsquo;ll need to pay a total of 6 weeks&rsquo; rent - this includes 4 weeks&rsquo; bond and 2 weeks&rsquo; rent in advance.

Bond payment: Before moving into UniLodge Wellesley Apartments, you&rsquo;ll be required to pay a bond equal to 4 weeks&rsquo; rent.

Cancellation policy: If you cancel your booking, 1 week&rsquo;s rent will be non-refundable.

Payment options: The booking payment can be made via bank transfer or in person at reception.

If you have any questions or need more information, please don&rsquo;t hesitate to contact us.

UniLodge Wellesley Apartments
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